16 Oct
Customer Experience People Sa (Pty
Cape Town
Internal Operations Mobilisation and Change Manager (Cape Town)Job OverviewHuntswood is looking for a goal-driven Project Co-Ordinator to join the team!Job Responsibilities:Project manage mobilisation activities and collaborate with key stakeholders to ensure all mobilisation requirements are delivered on time and to budget for clients.Maintain and utilise project governance to track delivery and monitor project progress, ensuring this is updated regularly and accurately. For example: business requirements, meeting minutes, action log,
RAIDD log.Define project scope and determine which stakeholders need to be included in mobilisation and change planning to involve the right people at the right time and avoid scope creep.Determine critical path milestones to support prioritisation of project activities and risk and issue resolution.Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project-related activities which all stakeholders feed into.Operate within the Change Gateway framework to ensure mobilisation and change projects are raised and tracked through to delivery effectively.Provide regular insight into mobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.Work collaboratively within the mobilisation, change, training and communication team to deliver change safely for our Operational teams, ensuring the operation can deliver their roles brilliantly.Job Required Requirements:National Senior Certificate - Grade 12Able to operate within fast-paced and sometimes ambiguous circumstancesHigh attention to detail and pride in your workAssertive and tenacious - a self-starterAble to think pragmatically and propose solutions to problemsConfident to challenge others and escalate concerns when appropriateCompetent usage of MS applications:Excel – data analysis, formulas, pivot tables, conditional formattingProject – project plan creation, milestone and progress tracking, % completion and dependenciesPowerPoint – Presentation creation for project status reports and proposalsWord – Meeting minutes, project governanceOutlook – Email communications, meeting scheduling, diary managementTeams – Document creation and uploading, collaborative working environmentEssential:Minimum 1 year project management experience, within a BPO specifically working with overseas business areas and clients - UK/USA/EUROPEExperienced Line Manager (1 year minimum) able to drive, coach and lead mobilisation co-ordinators/teams to deliver Operational Mobilisation and Change programmes.Desired: Project management qualification (e.g. Prince 2 / Agile / APM)Core Behavior:Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it. And it's our values that make us special."
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