16 Oct
Ten Lifestyle Group
Cape Town
Are you… A foodie who loves dining at the best places? The go-to person for friends seeking restaurant recommendations for special occasions? Passionate and always "in the know" about new openings and trendy spots? Someone who thrives in a fast-paced yet fun working environment? Overview of the Role:As a Restaurant Reservations Consultant you will not only share your passion for all things dining with your teammates, but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straightforward such as checking availability and making bookings. Others, however,
will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered to the highest standard. Last but not least, you will be working in one of the most vibrant and fun teams where boredom is never on the menu!Key Responsibilities:Management of Member Requests: Acknowledge and respond to member requests promptly, with a focus on exceeding expectations. Communicate with members, suppliers, and internal teams to deliver high-quality dining experiences. Resolve requests resourcefully, adding value to each one while enhancing member satisfaction. Conduct research for unique or unusual dining requests, always seeking ways to improve the service. Building Relationships with Members: Establish strong relationships with members, truly understanding their preferences and dining needs. Provide thoughtful suggestions and secure bookings tailored to their requests. Maintain regular contact with members, refining their requests and encouraging full use of the service.
Actively cross-sell our travel and lifestyle services to enhance member experience. Administration: Keep member information up to date in the in-house system with 100% accuracy, minimizing potential confusion. Maximize opportunities for commission and ensure accurate invoicing for booking requests. Member Satisfaction: Work closely with the Member Satisfaction Team and Team Manager to continually drive high levels of satisfaction. Assist in resolving customer care issues swiftly and effectively. Proactively report any issues or feedback to ensure continuous improvement. Building Relationships with Suppliers (Restaurants): Work closely with restaurant partners to secure bookings or hold tables, maintaining positive supplier relationships.
Confidently negotiate with restaurants to secure bookings that members might struggle to obtain on their own. Skills / Qualifications At least 3 - 4 years' of relevant work experience in hospitality, ideally in restaurants Solid practical knowledge of the London dining scene, with a focus on fine dining is a must Experience in working with private dining / events is desired but not mandatory Excellent phone etiquette and excellent verbal, written, and interpersonal skills Passionate about engaging with members Administration and planning Computer literacy - Word, Excel, PowerPoint,
Outlook Competencies Strong planning and organisational skills Results orientation Member focus Adaptability Team work Initiative and Pro-activity Attention to detail/accuracy Positive Outlook and Self-Confidence Who We AreTen Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.Commitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship,
including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
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▶️ Restaurant Reservations Consultant - Cape Town
🖊️ Ten Lifestyle Group
📍 Cape Town