17 Oct
Capital Recruit
Johannesburg
Are you passionate about providing exceptional IT support to clients? Do you thrive in a fast-paced environment where your technical expertise makes a real difference?
We are seeking a skilled Desktop and Network Support Technician to join our team within the Operations Division, Division 4 of our organization.
Your primary goal will be to deliver timely, competent, and efficient support to clients across various aspects of their IT infrastructure.
Key Responsibilities :
- Provide basic and mid-level support for desktops, networks, and basic server systems.
- Ensure clients receive prompt and professional assistance, demonstrating care and commitment to their success in the IT arena.
- Maintain high levels of communication and professionalism while delivering solutions.
- Meet and exceed client expectations by delivering services three times faster than anticipated.
- Retain clients by delivering exceptional service and fostering positive relationships.
Key Performance Indicators :
- Client retention through exceptional service.
- Improved technical service delivery efficiency and effectiveness.
- Data accuracy and relevance in managing business operations.
- Timely delivery of service with high levels of communication.
- Billable hours management.
Requirements :
- Minimum 5+ years of active and current experience in Tier 2 technical support.
- Proficiency in IT infrastructure including basic servers, networking systems, desktop security, remote cloud computing, Microsoft 365 administration, hosting, web services, and hardware / software.
- Strong technical troubleshooting and problem resolution skills.
- Solution-oriented mindset with a focus on process improvement.
- Ability to manage relationships and resolve conflicts effectively.
- Willingness to work flexible hours and go the extra mile to meet client needs.
▶️ Desktop Support Technician
🖊️ Capital Recruit
📍 Johannesburg