Administration and Customer Services

Administration and Customer Services

Requirements:

- Diploma or similar tertiary qualification (Required).
- Minimum of 5 years' experience in Customer Service, ideally in the Pharmaceutical / Veterinary industry (Beneficial).
- Unendorsed Drivers License and own transport (Required).
- Must be a South African Citizen with a valid South African identity document.
- Fluent in English and Afrikaans (speak, read, and write).
- Exceptional computer literacy, highly proficient in Microsoft Office, email, and internet. Must be comfortable with and keep up to date with technology.
- Excellent written and verbal communication skills, including drafting business correspondence and communicating at a high level with customers and suppliers.
- Must love animals,





enjoy working with people, and have a passion for customer service.

Responsibilities and expectations but not limited to:

- Develop and maintain solid, trusting relationships with clients.
- Handle customer orders, complaints, and queries with patience and compassion.
- Order from suppliers and source products as needed.
- Perform office administration tasks, including filing, debt collection, and credit checks.
- Prioritize and manage multiple tasks or projects simultaneously.
- Field incoming calls, chats, and emails, returning voicemails promptly.
- Identify customer needs and provide accurate information and solutions.
- Direct callers to appropriate departments when necessary.
- Generate sales leads and forward them to the branch manager.
- Build professional relationships with customers through excellent service.
- Follow up on customer queries and complaints.
- Collaborate with teams across departments to ensure customer satisfaction.






- Always adhere to company communication policies and procedures.
- Perform tasks with customer satisfaction as a priority.
- Assist sales reps with client-related tasks.
- Strategically plan to improve client outcomes.
- Collaborate with management to maximize profit through up-selling or cross-selling.
- Plan and present reports on client progress, goals, and initiatives.
- Meet all client deliverables within proposed timelines.
- Analyse client data for improved customer relationship management.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

▶️ Administration and Customer Services
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📍 Gqeberha