13 Oct
Abc
Cape Town
JOB DESCRIPTIONWe are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands.
Proficiency in English is essential.I am intrigued.
What would I be required to do concretely?Under the management of the Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback,
and report to campaign team leaders.• Handle customer service calls within the banking sector.• Ensure all outbound calls are conducted in a professional, friendly, and polite manner.• Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.• Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.• Be able to contribute to the continuous improvement of operations and support the business.• Assisting with any other duties that may be reasonably expected of you within the Company from time to time.REQUIRED PROFILE• Fluency in Italian (oral and written)• Ability to Speak English• Matric with Tertiary education advantageous• Must have the right to work in South Africa• Sales experience desirable • Multi-channel focus• Ability to undertake training with regards to the product specifications• Track record of success in meeting challenging targets and deadline• MS Word - excellent• MS Excel - excellent• MS Outlook – excellent• MS Internet- excellent