15 Oct
Snaphunt
Johannesburg Metropolitan Area
The Offer
- Work within a company with a solid track record of success
- Attractive salary & benefits
- Excellent career development opportunities
The Job
Key Responsibilities (Physical Network Setup) :
- Troubleshooting network issues across Layer-1, Layer-2, and Layer-3.
- Managing cables : making, cleaning, running, and labeling.
- Assisting with switch setups and confirming network connections.
- Updating port maps and tracing cables.
- Conducting controlled experiments to pinpoint root causes.
- Performing failure analysis through :
- Testing hardware, system, or firmware.
- Collaborating with internal teams and customers.
- Supporting global field deployments :
- Maintaining deployment equipment and software.
- Learning and training on new products.
- Assisting field technicians with real-time issue resolution.
- Monitoring server fleet health for trends and SLA compliance.
- Using Linux and Windows Command-Line for hardware troubleshooting.
- Leading pre-work meetings to align on requirements and expectations.
- Providing daily status updates.
- Developing and implementing customer initiatives.
- Supporting field activities by creating SOPs, knowledge articles, and guides.
- Training on new issues, processes, and tools.
- Ensuring detailed and accurate documentation and feedback to engineering teams.
- Managing pre and post-work project follow-ups.
The Profile
Qualifications :
- 3-5 years of experience as a data center technician with server hardware and networking skills.
- High school diploma required.
- Ability to lift up to 50 lbs independently or more with assistance.
- Capability to work autonomously or in a team, including remote teams.
Hardware Troubleshooting Skills :
- Extensive knowledge of server hardware and component failures.
- Experience in Root Cause Analysis (RCA) or Failure Analysis.
The Employer
Our client is one of the fastest growing companies in the U.S. offering end-to-end services to Fortune 500 clients.
▶️ Datacenter Technician (DCO Tech | Data Center Technician)
🖊️ Snaphunt
📍 Johannesburg Metropolitan Area