14 Oct
Tower Group
East London
JOB TITLE: Operations Manager
DEPARTMENT: CMS
LOCATION/REGION: East London, Eastern Cape
REPORTING TO: Technical Services Manager
TYPE OF EMPLOYMENT: Permanent
MAIN PURPOSE OF JOB
Responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.
KEY RESPONSIBILITY AREAS:
1. Responsible for overseeing the CMS Operation:
- Manage the relationship with the Client while maintaining profitability and productivity.
- Complete the full billing process, ensuring accuracy and completeness.
- Plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances, and taking corrective actions to compensate for variances.
- Manage financial and administrative requirements.
- Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
- Ensure targets are met in accordance with customer scope.
- Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
- Ensure Operations strive to fulfill BBBEE objectives, such as procurement and recruitment.
- Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.
- Promoting customer relations:
- Maintain good relationships with external and internal customers and handle any customer complaints.
- Ensure the Debtors Aging is kept current and escalate where necessary.
- Promote interdepartmental cooperation and synergies.
- Participate in daily morning meetings at Plant level with customer management.
- Review quality as per standard operating procedure.
- Develop, implement, and monitor guidelines for customer satisfaction.
- Support Contracts Manager to grow the Operational & Technical Portfolio, find new business, and spot opportunities.
- Manage all productive staff effectively and efficiently:
- Plan and adjust staff workloads and allocate daily tasks to team members.
- Provide advice, coordination, and support to team members.
- Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
- Ensure all staff are adequately trained in terms of their duties and legal requirements.
- Use the Performance Management system to ensure all staff are appraised on their performance and receive sufficient training, coaching, and mentoring where applicable.
- Ensure all new staff are properly inducted on all policies and procedures.
- Ensure all department employees adhere to timekeeping and attendance standards.
- Take corrective action on employees who do not comply with company policies and procedures.
- Foster a team environment of inclusivity and transparency.
ADDITIONAL DUTIES:
- Ensure the department adheres to ISO 9001 Quality Processes and standards.
- Ensure the department adheres to ISO 14001 Environmental Processes and standards.
- Ensure the department adheres to ISO 18001 Health and Safety standards.
- Ethical approach to safety and compliance.
EDUCATION & EXPERIENCE:
- Matric/Grade 12.
- Any experience in Operations, Production, Project, or General Management is an advantage.
- 3+ years of working experience in the same or a similar position.
- Ability to effectively communicate at all levels (both internal and external customers).
- Proven record of planning and executing projects.
- Effective management and utilization of resources, including 50+ employees in a unionized environment.
- Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).
Applicants must reside in East London, Eastern Cape, South Africa.
▶️ Operations Manager, East London
🖊️ Tower Group
📍 East London