13 Oct
Digicert
Cape Town
**ABOUT DIGICERT**
We're a leading, global security authority that's disrupting our own category.
Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers.
We help companies put trust—an abstract idea—to work.
That's digital trust for the real world.
**WHO WE ARE**:
Digi
Cert is the world's premier provider of high-assurance digital certificates and we secure:
- 97 of the top 100 banks
- 89% of Fortune500 companies
- 81% of all e-commerce traffic
Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in.
***:
We are in the market for Customer Support Analyst with **native, bi-lingual or business proficiency in German**.
As **Customer Support Analyst** you will engage with external customers and internal stakeholders through various communication channels, execute Digi
Cert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
**WHAT YOU WILL DO**:
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute Digi
Cert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
**WHAT YOU HAVE**:
- Native, bi-lingual or business proficiency in **native, bi-lingual or business proficiency in German (essential)**:
- 1+ year's experience in a policy or compliance role in the banking, finance or fraud sector (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn,
high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
**WHAT's IN IT FOR YOU**:
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
Digi
Cert is an Equal Opportunity employer and is committed to diversity in its workforce.
In compliance with applicable federal and state laws, Digi
Cert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information.
Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
▶️ Customer Support Analyst (German Speaker)
🖊️ Digicert
📍 Cape Town