13 Oct
Trudyq Consulting
Cape Town
An exciting opportunity is available for a Workshop Manager to join this Niche Service Centre in Retreat that is well- known for their specialisation in Land Rover Service & Maintenance.
The focus within this role will be to ensure high level customer relationship management, technical expertise & support and complete management of the workshop.
Minimum Requirements:
- Matric (NQF4) & relevant completed trade/mechanical qualification
- Must have exceptional diagnostic skills (diagnostic technician trade test advantageous)
- Previous workshop management/supervisory/team lead experience within a niche, service orientated workshop environment
- Must have excellent technical knowledge of the Land Rover Brand (Service, Maintenance,
Diagnostics)
- Fully Computer Literate (MS Office Suite Applications)
- Must be in good physical health to perform hands on tasks
- Proven track record within a technical service and maintenance workshop environment
- Must have own vehicle and valid drivers licence
- Key Performance Areas:
- Responsible for the management, efficiency and utilization of technicians
- Identify developmental needs whilst ensuring on job training
- Ensuring successful distribution of job cards through the workshop
- Ensure that all related administration is completed to an accurate standard
- Ensure accurate & timely processing of all "job card write-ups" and job completion status
- Pass all completed jobs to service costing / administration for invoicing whilst ensuring all work hours expended have been documented
- Operate the workshop loading system, allocating jobs to the technicians who are best suited
- Upsell to customers when appropriate and enjoy achieving both personal & productivity targets
- Manage maintenance of facilities, tools and equipment
- Ensure that the Occupational Health and Safety Act Regulations are adhered to in the workshop
- Ensure ongoing and updated knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of service centre
- Liaise with manufacturers and suppliers to ensure optimal service delivery
- Take full ownership of completed jobs done upon handover of vehicle to client
- Responsible for complete Client Service & Client Relationship Management process
In return this opportunity will offer a permanent employment.
Salary + Full Company Contribution towards Medical Aid & Pension Fund. Salary negotiable and based on Qualifications, Technical Skill Set, Relevant Experience and Track Record.
▶️ Workshop Manager | Automotive Service & Maintenance (Retreat Cape Town)
🖊️ Trudyq Consulting
📍 Cape Town