13 Oct
People Dimension
Pretoria
Job Description / Duties :
- Logging Support Calls on Manage Engine Service Desk (our ticketing system).
- Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
- Assisting Installers with Installations (Remote Support) if needed.
- Escalating Calls to Second Line Support or Vendor.
- Data Usage Reports.
- Following and Maintaining call logging procedures.
- Fault finding reports, incident reports etc.
- Adhering to our internal Support SLA.
- Stay up to date with new solutions and products.
Competencies & skills :
- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- A positive attitude and strong work ethic.
- Customer Service orientated.
- Professional.
- Willingness to expand his / her knowledge.
- A team player with high level dedication.
- Ability to work under strict deadlines.
Knowledge & Experience :
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
- Minimum 2 year working experience in similar role.
- Must have a knowledge of networking and wireless technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous).
Minimum Requirements :
- Matric
- A tertiary qualification in A+ or N+ or relevant field.
Shortlisted applicants will be contacted within 2 weeks, if you do
not hear from us by then your application for this position was
unsuccessful, but you have been added to our database for future
vacancies.
▶️ First Line Support Technician
🖊️ People Dimension
📍 Pretoria