First Line Support Technician

First Line Support Technician

Job Description / Duties :

- Logging Support Calls on Manage Engine Service Desk (our ticketing system).
- Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
- Assisting Installers with Installations (Remote Support) if needed.
- Escalating Calls to Second Line Support or Vendor.
- Data Usage Reports.
- Following and Maintaining call logging procedures.
- Fault finding reports, incident reports etc.
- Adhering to our internal Support SLA.
- Stay up to date with new solutions and products.

Competencies & skills :

- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- A positive attitude and strong work ethic.
- Customer Service orientated.
- Professional.






- Willingness to expand his / her knowledge.
- A team player with high level dedication.
- Ability to work under strict deadlines.

Knowledge & Experience :

- Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
- Minimum 2 year working experience in similar role.
- Must have a knowledge of networking and wireless technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous).

Minimum Requirements :

- Matric
- A tertiary qualification in A+ or N+ or relevant field.

Shortlisted applicants will be contacted within 2 weeks, if you do

not hear from us by then your application for this position was

unsuccessful, but you have been added to our database for future

vacancies.

▶️ First Line Support Technician
🖊️ People Dimension
📍 Pretoria