11 Oct
Rmbwestport
Johannesburg
Product and Support Operations Manager Location: Johannesburg
Time Type: Full time
Posted on: 2 Days Ago
End Date: October 12, 2024 (1 day left to apply)
Job Requisition ID: R22820
Job Description To manage the operations of the Insurance claims department by ensuring operational, financial, and service requirements are met:
Day to day running of the complex life claims area, including people and queue management to ensure that we deliver the claims outcomes to customers based on policy provisions within agreed turnaround time. Ensure that complaints and leakage incurred are thoroughly investigated, managed, reported, and remediated without delays. Provide system and product development input as and when required.
Deliver internal and external customer service excellence through adherence to quality service standards. Ensure and maintain sound relationships with internal and external stakeholders including product houses, vendors, and reinsurance partners. Ensure development and continuous value add improvement to operational processes. Compile periodic reports as required that track progress and guide business to make informed decisions. Preparation and presentation of complex cases periodically in applicable forums, as well as business rules changes to approval steering committees. Assure timely and proper disposition of claims. Recommend and implement best practices to ensure complete and thorough claim settlements, legal reviews, and investigation following company policies and insurance industry regulations. Provide sign-off on cases within approval limits and provide written responses on complex claims as well as litigation and National Financial Ombudsman enquiries.
Participate in planned activities that are appropriate for own and employee development. Manage team performance in achievement of business objectives. Manage claims project deliverables. Qualifications Medical qualification (OT, Physio or related). 5 years' experience in a similar role. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. Closing Date: 12/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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▶️ Product And Support Operations Manager
🖊️ Rmbwestport
📍 Johannesburg