Administrative Associate to Financial Advisor

Administrative Associate to Financial Advisor

Overview:

Our client is a small Wealth Management firm dedicated to helping clients achieve long-term financial security through tailored advice and comprehensive financial planning. They specialize in investment management, retirement, and estate planning, providing personalized solutions that align with each client s unique financial goals. The successful candidate will need to be self-motivated, driven and willing to work within a small team.

Responsibilities:

Secretarial/Personal Assistant:

- Initial point of contact, manage incoming calls, manage advisor calendars, and arrange appointments.

Administrative/Office Management:







- Ensure the effective delivery of administrative requirements within a specified framework and in a timely manner.
- General office management, ensure stationery and consumables are sufficient.

Client Service:

- Proactively manage all client queries and process all client related deliverables through to completion.
- Responsible for checking that all information and documents that go to clients and service providers are correct.
- Follow-up all on client transactions, implementation of new business etc. up until completion.
- Keep track of outstanding client deliverables ensuring deliverables are met in a timely manner, whilst keeping client informed.
- Ensure amendments to investments, insurance policies, etc. are speedily and correctly captured, and confirmed with client.
- Assist with Medical Aid claims, Gap claims, Life Cover claims and Short-term Insurance claims.
- Capturing all workflows, tasks and client interactions on the CRM system.

Operational:

- Ensure workflows, protocols and systems are fit for purpose.
- Champion new technology and improved processes to increase efficiencies.

Compliance







- Ensuring CRM and hard copy files are FAIS and FICA compliant.
- Ensure all documents are stored digitally.
- Keep up to date registers to assist with internal compliance audits.

Requirements:

Education & Skills:

- Matric or higher
- Fluent in both English and Afrikaans
- Understanding of administrative functions for full financial planning spectrum

Experience:

A minimum of 5 years experience in a financial planning practice, administering a range of financial products and assisting financial planners

Characteristics:

- Candidate must be process focused, analytically inclined and work well with people
- Self-motivated, driven, with the willingness to take initiative, whilst being a team-player.
- Must be able to identify business areas for improvement and be willing to source,





implement and champion solutions to improve the business
- Ability to interact with clients, staff and stakeholders with a high level of competency.

Technology and Systems

- Proficient with MS Office Suite
- Service Provider system knowledge beneficial
- Experience within a holistic financial planning environment required