Customer Support Analyst (Spanish Speaker)

Customer Support Analyst (Spanish Speaker)

**Customer Support Analyst (Spanish Speaker)**:
at Digi

Cert
Cape Town

**WHO WE ARE**:
Digi

Cert is the world’s premier provider of high-assurance digital certificates and we secure:

- 97 of the top 100 banks
- 89% of Fortune500 companies
- 81% of all e-commerce traffic

Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in.

***:
We are in the market for Customer Support Analyst with **native, bi-lingual or business proficiency in Spanish.**

As **Customer Support Analyst** **(Spanish Speaker)** you will engage with external customers and internal stakeholders through various communication channels, execute Digi







Cert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

**WHAT YOU WILL DO**:

- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute Digi

Cert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail







**WHAT YOU HAVE**:

- Native, bi-lingual or business proficiency in **native, bi-lingual or business proficiency in Spanish (essential)**:

- 1+ year's experience in a customer service or similar role (advantageous)
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

Digi







Cert is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, Digi

Cert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

▶️ Customer Support Analyst (Spanish Speaker)
🖊️ Digicert
📍 Cape Town