12 Oct
RMV Solutions
Cape Town
Job Description
- Join a reputable airline brand across different work areas
- Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
- Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence
- Comprehensive paid training on products and systems provided
- Daily interaction with international passengers for inquiries and feedback
- Expected to achieve specific key performance indicators and maintain high client service standards
- Work in a fast-paced and time-critical call center environment
Requirements
- Must have native-level fluency in German (both verbal and written skills required)
- Based in Cape Town
- Only permanent residents or South African ID holders eligible
- Strong computer literacy and technical skills
- Clean criminal record
- Flexible to work in shifts
- Previous customer service experience is advantageous
Employment Terms :
- Annual Compensation : R200,000 CTC (R16 600 per month)
- Full-time, Permanent contract : 40 hours per week with 8-9 hour shifts per day
- Operational Hours : 24 / 7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
- Training : 4 weeks (Fully Paid)
- Probation Period : 4 months
- Health Insurance Coverage provided by the Company
- On-Site for 15 Weeks, then fully remote work from home
- Work-from-Home after 15 weeks :
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)
Requirements
- Must have native-level fluency in German (both verbal and written skills required)
- Based in Cape Town
- Only permanent residents or South African ID holders eligible
- Strong computer literacy and technical skills
- Clean criminal record
- Flexible to work in shifts
- Previous customer service experience is advantageous Employment Terms : Annual Compensation : R200,000 CTC (R16 600 per month) Full-time, Permanent contract : 40 hours per week with 8-9 hour shifts per day Operational Hours : 24 / 7, 365 days a year Rotating shifts including weekends and public holidays as needed Specific operating hours based on assigned account, to be discussed during interviews Training : 4 weeks (Fully Paid) Probation Period :
4 months Health Insurance Coverage provided by the Company On-Site for 15 Weeks, then fully remote work from home Work-from-Home after 15 weeks : Reliable Fibre or ADSL internet connection required at own expense UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)
▶️ German-Speaking Customer Service & Sales Representatives
🖊️ RMV Solutions
📍 Cape Town