12 Oct
DASH BPO
Cape Town
Job Summary :
This position is responsible for maintaining visual observation and verbally redirecting patient.
over digital 2-way audio / visual device that is in patient room. Responsibilities include verbally.
redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if
the patient requires assistance.
Responsibilities :
Demonstrates understanding and proficiency of the use of various
Applications.
Ensures excellent customer service to patients including excellent communication,
treating them in a caring manner, being timely regarding treatment and being
professional in their care.
- Maintains visual observation of patients at all times.
- Verbally redirects patient over digital 2-way audio / visual device that is in patient room.
- Immediately requests the nursing staff if the patient requires assistance.
- Demonstrates the knowledge and skill necessary to provide the appropriate care to
patient population based on the patient’s individualized treatment plan as delegated.
by the RN.
Participates in hand-off of pertinent information / behavior about assigned patients
upon completion of shift assignment.
Provides patients with explanations as necessary but does not counsel or provide
medical opinions.
Demonstrates behaviors in line with Service Excellence : delivering outstanding and
personalized service, anticipating the needs of customers, and addressing their
concerns promptly and effectively.
Seeks help or advice as soon as possible when a patient appears to pose a threat to
themselves or others.
Maintains patient integrity and follows organizations guidelines on Protected Health
Information (PHI)
- Participates in collaborative identification and reporting of patient safety issues.
- Demonstrates safe work practices and attitudes, follows safety rules, works to prevent
unsafe conditions and behaviors and participate in organizational and department.
safety programs.
Communicates pertinent patient information to appropriate person(s). Accurately
relays information regarding patient needs to patient care team in a timely manner.
- Follows up with nurse throughout the shift regarding the status of all delegated tasks.
- Documents appropriately and timely in system. All documentation is complete and
accurate.
Maintains an environment of safety for patients, self and others and supports patient
safety initiatives as demonstrated by following positive patient identification.
procedures,
performing hand hygiene per policy.
Knowledge / Skills / and Abilities Requirements :
Capable of continuous monitoring of up to 16 patients on one screen at one time and
remaining alert at all times while on duty
Possession of critical thinking abilities, coupled with strong customer service skills and
a customer-centric disposition.
Ability to communicate effectively with patients using a microphone and headset in a
professional manner
Ability to communicate with hospital staff and respond quickly to patient behavioral
changes
- Ability to use discretion and courtesy when working with patients, visitors, and staff.
- Basic computer operation skills
- Basic Microsoft windows experience
- Efficiency in multitasking
- Ability to prioritize simultaneous situations requiring interventions.
If you meet the above requirements, then do not hesitate and apply now.
▶️ Customer Service Agent US hours- CPT- Medical Experience
🖊️ DASH BPO
📍 Cape Town