12 Oct
Intelligent Debt Management
Southern Suburbs
Senior Support Engineer (Tier 3) - Pinelands, Cape Town
The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning
debt management company, has a position available for a Senior Support Engineer. The successful candidate will be responsible for service delivery of technical support and escalations in a fast-paced environment. Forming part of the IT Operations Team, you will need to strive to add value and help the team drive continuous service improvement of IDM IT Operations.
Key responsibilities:
- End-user remote and in-person support as required by the service desk
- Responsible for troubleshooting and resolving end-user incidents and requests
- Work diligently with the team and end-users to keep users and technology running
- Execute tasks as required by Service Desk and/or management
- Focus on client-centricity, speed and satisfaction
- Planning daily workload in an independent way
- Use remote management and connectivity tools to support users
- Engage with third parties as and when required to fulfil tasks
- Get involved with Senior Engineers to deliver complex projects
- Assist with the mentorship of team members
- Provide technical insight and expertise to queries from internal team members and customers
- Create knowledge base documentation for procedures
Requirements:
- Minimum 2-years' IT Support experience
- Relevant tertiary qualification
- Troubleshooting day-to-day IT-related issues
- Remote support (Forticlient; NAble; and Anydesk)
- Windows server support
- VSan support (Creating VMs and maintaining resources)
- 3cx support (Telephony Application)'
- MS 0365 support (Admin level)
- Creating and managing new email accounts, groups and distribution lists
- Creating and managing new users and system accounts
- IT infrastructure support
- On-boarding and off-boarding support for new joiners
- Creating and managing Azure resource groups
- Managing various Azure apps
- Basic support for Azure SSL certs
- Setting up new Notebooks/ PC's
- AD Support
- DNS Support
▶️ Senior IT Support Engineer (Tier 3)
🖊️ Intelligent Debt Management
📍 Southern Suburbs