11 Oct
Empact Group
Krugersdorp
Purpose of the role: To manage the profitability, sustainability, and growth of Facilities Management solutions for key accounts within the specified region, by optimizing operations and driving teams and client engagement to enhance customer experience.Education and Experience required: Relevant Degree/Diploma (Essential)Relevant Post Graduate qualification (NQF Level 8) would be advantageous5 years’ experience in Facilities Management, of which 2 to 3 years is in a management or supervisory capacity.3-5 years' Key Account Management experienceKnowledge, Skills,
and Competencies:Knowledge of the following:Applicable labour law and industry specific legislationFacilities management Project management principlesRisk management and business management principlesFinancial principlesHealth and safety policies and processesContract managementPeople ManagementCustomer ServiceProblem solvingTechnical knowledgeSustainability and Environment awarenessLeadership and team managementPeople managementKey areas of responsibility:Support proactive identification of facility opportunities, issues and risks through analytics and management routine accountabilitySupport development and implementation of national Facility Management programsEnsure account growth through upselling and cross-sellingKey Measures (KPI’s) – responsible to ensure region meets/exceeds all performance measures customer satisfaction survey scores and construction projects metricsLeads cross site and cross functional projects to expand/consolidate FM services within assigned regionEnsure collaboration between teams for excellent delivery Participate in quarterly business reviews with clients to understand clients’ operations and business requirements and to identify cross selling and growth opportunities.Implement facilities management solutions and manage service delivery as per contractual agreements.Conduct regular risk assessments of the entire facility in relation to SLA.Monitor compliance with Occupational Health and Safety legislation.Regularly meet with the client to build good relationships and ensure success of contract.Attend all relevant meetings with clients and management teams and ensure communication to subordinates.Prepare the budget for key accounts within the portfolio/ geographical region in accordance with financial policy and procedures.Monitor expenditure against approved budget, providing variance analysis and monthly reporting for submission to the General Manager.Contribute towards the planning for procurement in compliance with supply chain requirements.Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations and reward.Additional Considerations:Driver's License
Market Related
Welcome to Empact
With over 30 years of experience in South Africa and a range of seasoned professionals, Empact Group is a partner that you can count on. We specialise in providing quality food services and support solutions in catering, cleaning, hygiene and pest control. Empact Group aims to create a positive impact with our expertise that is as vast and varied as the needs of our clients.
Our teams put all of their knowledge and experience into delivering professional bespoke solutions whilst providing services of the highest standard. We give you absolute quality every-single-time.
We design and implement innovative service solutions to ensure that our clients can concentrate on their core business, knowing that all other activities are being managed in the safest and most cost-efficient manner.
This is all underpinned by an intrinsic Health and Safety culture which has been honoured and developed by working with some of the world’s most demanding clients, including oil and energy companies in remote or difficult environments.
We envision ourselves to be the African market leader in contract food and support services. We pride ourselves on doing our job so that you can do yours better.
Our Transition
As of March 2019, Compass Group Southern Africa has been changed to Empact Group. Thebe Investment Corporation (Pty) Ltd (TIC), unconditionally acquired the shareholding of Compass Group Holdings PLC in Compass Group Southern Africa. TIC now owns the entire shareholding in CGSA and its subsidiary companies including Supercare Cleaning and Supercare Hygiene.