11 Oct
Soughted
Cape Town
About Soughted: At Soughted, we take pride in being a dynamic short-term rental company with an extensive portfolio comprising over 500 properties. Renowned for surpassing industry standards in service and quality, we've become the trusted choice for property owners and the preferred option for discerning guests. Our commitment revolves around crafting remarkable guest experiences and ensuring the success of our valued clients. Company Culture and Ethos: We consistently pursue excellence, recognizing that a thriving company thrives on its dedicated team. Emphasis on acknowledging and celebrating team members for their invaluable contributions. Opportunities for innovation and refinement of existing processes are consistently provided.
Regular social gatherings to foster team bonds and unwind together. Regular meetings with senior management for adequate support and guidance. Enjoy a well-stocked selection of coffee and snacks to keep you energized. Job Vacancy Description: Soughted is on the lookout for a passionate and skilled Senior Communications and Guest Experience Agent who thrives in a fast-paced, exciting environment. This role, which includes managerial duties, demands exceptional customer service, an ability to work independently as well as within a team, and a commitment to driving customer satisfaction. In addition to the responsibilities mentioned below, the successful candidate will collaborate closely with all departments to ensure the delivery of an unparalleled guest experience. Key Responsibilities: Managing and responding to guest messages on various platforms Overseeing booking alterations through the designated platforms Providing guests with check-in information,
where applicable Coordinating with guests to manage ETA for manual check-ins Handling guest calls concerning booking queries and arrivals Managing guest communication on WhatsApp Updating property listings on various booking platforms from start to finish Maximizing property visibility and appeal through effective listing management Following up with guests for key return after check-out Creating targeted listings for Property Managers based on assigned tasks and integrating them into our software We invite you to send us your CV if you: Possess outstanding communication skills and demonstrate a passionate dedication to effective communication with a strong affinity for grammar. Have a high EQ, strong people skills, and the ability to manage demanding guests. Excel in multi-tasking and proactive planning.
Are a dynamic problem solver with a meticulous eye for detail. Prioritize client and colleague satisfaction. Have call center experience (a bonus, but not required). Join Our Team: If you are ready to join a dynamic team committed to delivering exceptional guest experiences and shaping the future of short-term property management, we want to hear from you Soughted offers a stimulating work environment where your skills and dedication will be recognized and rewarded.
▶️ Communications and Guest Experience Assistant
🖊️ Soughted
📍 Cape Town