10 Oct
Hello Group Recruitment
Pretoria
**Job Advert Summary**:
Hello Paisa is seeking a dynamic and results-oriented **Regional Sales Manager** to oversee the sales operations across Gauteng.
The role is crucial in managing information stores spread across the region, where customer service representatives work.
As the go-between for the main office and field employees, you’ll lead Area Sales Managers and drive business growth by ensuring high performance, customer service, and compliance across your team.
**Minimum Requirements**:
**Educational Requirements**:
- Matric
**Experience**:
- Minimum of 5 years of experience in a sales management role, preferably in the telecommunications or financial services industry.
- Proven success in managing teams,
driving sales, and achieving financial targets in a regionally dispersed team environment.
**Duties and Responsibilities**:
**Performance Management & Team Leadership**:
- Lead and manage all subordinates in your region, including Area Sales Managers and customer service representatives, ensuring they meet and exceed sales targets.
- Identify training gaps and ensure that all agents and supervisors attend product training to stay current on Hello Paisa's offerings, compliance, and systems.
- Provide weekly reporting on your team’s activities, performance, and any challenges encountered, while proactively addressing underperformance with action plans.
**Sales Growth & Net Base Movement**:
- Drive sales of new products (such as Value-Added Services like Cashback) across various markets, including Supermarkets and Economic Groups.
- Ensure consistent growth in the customer base and monitor net base movement to achieve revenue growth targets for your region.
- Manage customer retention, particularly for high-value customers, and reactivate customers who have gone inactive.
**Business Development & Corridor Growth**:
- Identify new corridor growth opportunities and potential business types to expand Hello Paisa’s presence within your region.
- Conduct competitor analysis and market research to stay informed on market conditions and provide strategic recommendations to senior management.
- Engage in proactive marketing by identifying digital and physical marketing opportunities and executing regional promotions.
**Customer Service Excellence**:
- Ensure that customer service teams educate customers about Hello Paisa’s products and services.
- Oversee the quality of service provided by your teams,
manage customer relationships, and address any queries or issues.
- Work to retain high-value customers and maintain strong relationships to drive long-term loyalty.
**Fleet Management & Logistics**:
- Collaborate with the fleet team to ensure company vehicles are maintained and efficiently allocated to agents and staff.
- Manage travel expenses and fuel usage for agents with vehicles, ensuring adherence to the company’s budgetary guidelines.
**Stock & Warehouse Coordination**:
- Ensure that stock discrepancies are accurately recorded and maintained.
- Liaise with the warehouse team bi-weekly to monitor stock levels and resolve any supply chain or logístical issues, ensuring that stock is aligned with regional sales demands.
**Financial Management**:
- Manage the regional recruitment and operational budgets, ensuring that all expenditures are kept within allocated limits.
- Oversee monthly expense claims, keeping travel, recruitment, and operational costs in line with the company’s budget.
**Collections & Compliance**:
- Ensure that collections in your region are up-to-date and manage relationships with customers who have outstanding payments.
- Stay knowledgeable on Hello
Pay products and ensure all compliance requirements are met, while providing feedback on product usage and customer satisfaction.
▶️ Regional Sales Manager
🖊️ Hello Group Recruitment
📍 Pretoria