10 Oct
Cummins
Pretoria
**DESCRIPTION**
We are looking for a talented **Engine Field Service Technician - Level III** to join our team specializing in **Service** for our **Service Operations Department** in **Johannesburg, Gauteng, South Africa.**
**In this role, you will make an impact in the following ways**:
- Customer Satisfaction: By diagnosing and executing complex repairs efficiently, you’ll ensure customers’ engine products are up and running, leading to high satisfaction and loyalty.
- Relationship Building: Establishing and developing productive customer relations will foster trust and long-term partnerships.
- Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues,
ensuring reliability and longevity of engine products.
- Knowledge Sharing: Coaching and developing technicians and apprentices will enhance the team’s overall skill set and performance.
- Documentation Accuracy: Completing required documentation accurately will ensure proper tracking of repairs, warranties, and quality control.
- Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
- Safety Compliance: Adhering to Health, Safety & Environmental policies will ensure a safe working environment for you and your colleagues, and compliance with regulations.
**RESPONSIBILITIES**
**To be successful in this role you will need the following**:
- Strong Leadership Skills: The ability to supervise and coordinate a small team of technicians, both in the shop and in the field, ensuring efficient and effective repairs.
- Technical Proficiency:
Expertise in diagnosing and troubleshooting complex mechanical and electrical issues using specialized tools and software, and validating repairs to ensure issues are resolved.
- Effective Communication: The capability to document troubleshooting results accurately for payment and historical tracking, and to communicate effectively with both customers and team members.
- Problem-Solving Abilities: Skills in escalating technical issues appropriately, utilizing available resources, and balancing timely customer responses with thorough investigation efforts.
**QUALIFICATIONS**
**Education/ Experience**:
- Apprentice Trained Engine Technician (preferred)
- Vocational diploma from relevant technical institution
- Proficient in computer skills
- Locally valid driving permit
- Significant field service work experience
- Expert level knowledge of and/or experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2405337
**Relocation Package** No
▶️ Engine Field Service Technician - Level Iii
🖊️ Cummins
📍 Pretoria