Engine Field Service Technician - Level Iii

Engine Field Service Technician - Level Iii

**DESCRIPTION**

We are looking for a talented **Engine Field Service Technician - Level III** to join our team specializing in **Service** for our **Service Operations Department** in **Johannesburg, Gauteng, South Africa.**

**In this role, you will make an impact in the following ways**:

- Customer Satisfaction: By diagnosing and executing complex repairs efficiently, you’ll ensure customers’ engine products are up and running, leading to high satisfaction and loyalty.
- Relationship Building: Establishing and developing productive customer relations will foster trust and long-term partnerships.
- Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues,





ensuring reliability and longevity of engine products.
- Knowledge Sharing: Coaching and developing technicians and apprentices will enhance the team’s overall skill set and performance.
- Documentation Accuracy: Completing required documentation accurately will ensure proper tracking of repairs, warranties, and quality control.
- Sales Opportunities: Identifying additional sales and service opportunities will contribute to business growth and customer satisfaction.
- Safety Compliance: Adhering to Health, Safety & Environmental policies will ensure a safe working environment for you and your colleagues, and compliance with regulations.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Strong Leadership Skills: The ability to supervise and coordinate a small team of technicians, both in the shop and in the field, ensuring efficient and effective repairs.
- Technical Proficiency:





Expertise in diagnosing and troubleshooting complex mechanical and electrical issues using specialized tools and software, and validating repairs to ensure issues are resolved.
- Effective Communication: The capability to document troubleshooting results accurately for payment and historical tracking, and to communicate effectively with both customers and team members.
- Problem-Solving Abilities: Skills in escalating technical issues appropriately, utilizing available resources, and balancing timely customer responses with thorough investigation efforts.

**QUALIFICATIONS**

**Education/ Experience**:

- Apprentice Trained Engine Technician (preferred)
- Vocational diploma from relevant technical institution
- Proficient in computer skills
- Locally valid driving permit
- Significant field service work experience






- Expert level knowledge of and/or experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2405337

**Relocation Package** No

▶️ Engine Field Service Technician - Level Iii
🖊️ Cummins
📍 Pretoria