10 Oct
Quantanite
Sandton
Introduction
Click this link to view the job and apply: https://quantanite.bamboohr.com/careers/454
Applications not completed on the link above will not be considered.
Assistant Vice President of Operations, South Africa
Location: Sandton, Johannesburg
Compensation: Negotiable
Start date: 01 December 2024
Reporting to: Vice President of Operations
Working model: Office Based
Quantanite (www.quantanite.com) is seeking an exceptional Service Delivery Leader, with experience in delivering sustained operational excellence in World Class B2B/B2C Contact Centres experiencing rapid growth.
About Quantanite
Quantanite is a customer experience (CX)
solutions and outsourcing company dedicated to helping fast-growing companies and leading global brands transform and grow. Through a collaborative and consultative approach, we rethink business processes and ensure our clients employ the optimal mix of automation and human intelligence. Our ambitious team of professionals, spread across four continents, aims to disrupt the industry by delivering seamless customer experiences backed by exceptional results. With big dreams and a commitment to our values, passion, and appreciation for diversity, we are always seeking new colleagues to join us on our journey.
About the role
You will lead our World-Class Service Delivery Centre, a rapidly expanding operation currently comprising approximately 1,000 full-time employees, strategically situated in the heart of Johannesburg. As a dynamic and results-driven leader, you will oversee a comprehensive organisation, managing all aspects from client relationships and business growth to commercial performance, campaign execution, and site operations.
Your role extends beyond maintaining exceptional service standards for our clients and colleagues; you will also be instrumental in scaling our Service Delivery Centre to meet the demands of our ongoing growth trajectory. As a people leader, you will be required to demonstrate empathy for our employees and lead by example. Your ability to effectively swing between rolling up your sleeves and maintaining a strategic perspective of operations will be a critical factor in success.
Click the link above for more details and to apply!!!
Interested?
Click this link to view the job and apply: https://quantanite.bamboohr.com/careers/454
Applications not completed on the link above will not be considered.
▶️ Assistant Vice President / Senior Director - Customer Service
🖊️ Quantanite
📍 Sandton