10 Oct
Important Company of the Sector
Cape Town
Requirements
- Grade 12 or NQF level 4
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 5+ years of hands-on experience in desktop support within a financial or similarly regulated industry
- 2+ years of experience in a leadership or team lead role
- Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
- A+ and N+
- Strong knowledge of Windows and macOS operating systems
- Strong Azure and AWS knowledge
- Understanding of Active Directory, Office 365, and common IT infrastructure
- Security knowledge – VPN Client Secured
- Knowledge of VoIP systems and basic networking concepts
Responsibilities
- Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
- Supervise daily tasks, ensuring the timely resolution of support tickets and incidents
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users
- Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices
- Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
- Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users
▶️ Desktop Support Engineer Team Lead
🖊️ Important Company of the Sector
📍 Cape Town