10 Oct
South Africa - an hour ago
South Africa
Duties & Responsibilities:
- Service Delivery
- Ensure projects and solution deliveries have the required documentation, testing plans and outputs.
- Provide second level incident support to the business.
- Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated, and mitigated
- Write Functional Specification / Configuration documents.
- Ensure consistency, completeness, and clarity on assigned task and their acceptance
- Knowledge Management & Transfer
- Adhere to change control, change request, and document management policies.
- Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server.
- Ensure team shares knowledge
- Process Optimization
- Create re-usable solutions and processes that can save time, efforts, and result in better quality.
- Acquire a good understanding of business process and be able to offer the best technical solution to meet the business needs.
- Ensure alignment across all IS systems.
- Delivering results and meeting customer expectations
- Take ownership and accountability of workload and manages deliverables accordingly
- Facilitate the discussion and resolution of design / programming / functional issues with the business/SDM as appropriate
- Communicate effectively with project managers, team members and clients.
- Resilience and Stress Management Teamwork Influencing and Impact (inc. Negotiation)
- Demonstrate interpersonal skills with the clients and team player attitude.
- Problem Solving
- Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected. Will ask questions when not sure.
- Demonstrates the technical knowledge to effectively carry job responsibilities. Develops knowledge through personal development.
Minimum Requirements:
- National Diploma in IT or Recognition of Prior Learning
- Minimum of 3 years SAP hands-on experience
- Minimum of 1 year working on medium to high profile projects or tasks
- Knowledge of Retail environments or SAP Retail experience is advantageous
- Exposure to a customer service environment
- Ability to identify problems and design solutions
- Good communication and analytical skills
▶️ SAP FnR UDF Functional Consultant
🖊️ South Africa - an hour ago
📍 South Africa