10 Oct
Dimension Data
Sandton
Functieomschrijving
The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre Facilities and management of 3rd party vendors ensuring a 24/7 service offering within Internet Solutions Data Centers .The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
Performance Objectives
Provide data center support to clients which including: provisioning, asset management, monitoring, implementation,
troubleshooting and support for data center operations and related infrastructure
Set up all Data center configurations including the planning, sourcing and installing of all cabling
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
Install and configure software, if relevant, according to client requirements.
Perform necessary checks, apply monitoring tools and respond to alerts
Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.
Daily walk through checks of facilities environment
Understanding of DC Suite eg. IQ Suite and Struxureware
Proactively identify problems and errors
Log all such incidents timeously with the required level of detail
Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution
Investigate first line support assigned calls and identify the root cause of incidents and problems
Ensure efficient and comprehensive resolution of incidents and requests
Carry out repairs by coordinating product requests and liaising with other team members.
Report and escalate issues to 3rd party vendors if necessary
Take full ownership for managing the incident to resolution within the service level requirements
Escalate requests and exceptions to the 2nd line support team
Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures
Compile breach and other reports that are necessary for the correct operation of processes
Identify failures and short-comings in the current processes and escalate with recommendations
Requirements
Qualifications
Matric
Technical certification CDCP
CCNA/A+/N+; MCSE or other relevant certification advantageous
Experience
3 years’ experience as a Data Centre Engineer
Technical Competencies
Basic routing and switching
Basic knowledge on ITaaS
Intermediate knowledge on hardware and software
Incl CDCP, CDCS, CDCE, CDFOM
Struxureware, IQ Suite
Behavioral Competencies
Applying Expertise and Technology
Following Instructions and Procedures
Adhering to Principles and values
Delivering Results and Meeting Customer Expectations
Planning and Organizing
Coping with Pressures and Setbacks
Achieving Personal Work Goals and Objectives
Specific DC Training
Knowledge and understanding of Access control and DCIM tools
Working with people
Relating and Networking
Analyzing
Deciding and Initiating Action
Adapting and Responding to Change
Mechanical, Electrical and cooling understanding
▶️ Data Centre Technician
🖊️ Dimension Data
📍 Sandton