Customer Support Consultant

Customer Support Consultant

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

- Training/ Educator or Consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
- Excel proficiency intermediate
- Customer service / support experience will be advantageous
- Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training






- Work directly with client to effectively coordinate each training project to completion.
- Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

▶️ Customer Support Consultant
🖊️ Emporium Human Capital
📍 Somerset West