10 Oct
AccorHotel
Cape Town
Job Description
Scope of Position :
The Housekeeping Supervisor will manage the daily operations of his / her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Fairmont Hotels & Resorts.
He / she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests.
He / she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns.
Responsibilities
- Maintains a presence as requested at hotel / department meetings and committees.
- Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
- Actively participate in daily briefing, daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs, extras priority in their section.
- Ensures check-out rooms are returned in a timely manner.
- Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
- Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties.
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors.
- Be knowledgeable on all current guest services and events in the hotel.
- Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.
- Notify Room Attendant / House Attendant of any deficiencies found and return to correct when applicable.
Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
- Confirm that all daily duties are completed to standard by : Room Attendants and House Attendant
- Must be able to perform all Room Attendant and House Attendant duties.
- Work with all Housekeeping staff to maintain and improve guest service scores.
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
- Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
- Ensures any Health / Safety matters are reported and followed up.
- To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
- To check any late check outs and non-checked rooms for update before 6pm
- Carry out any reasonable duties not detailed in the scope.
Qualifications
- Fluency in English (verbal & written) essential.
- High school qualification preferred.
- Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment
- Proven training skills.
- Experience with Hotel Property Management System, Opera desirable.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, supervisory and communication skills.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
▶️ Housekeeping Supervisor
🖊️ AccorHotel
📍 Cape Town