CALL CENTRE SALES HEAD

CALL CENTRE SALES HEAD

RESPONSIBILITIES & DUTIES

The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.

Strategic

- Develop and Manage Sales Strategy
- Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;
- Implement and ensure compliance with the Strategy while maximising

Operational

- Ensure the Delivery of Great Quality Sales calls Drive good foundations across all calls;Achieve the relevant KPIs, such as Leads / hr, Completes / hr & Sales / hr targets for all campaigns;
- Ensure compliance in terms of sales, tone, manner and legal requirements;Focus on reducing pendings to below client’s targets;







Constant improvement of call quality;Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.

Drive sales performance to reach and exceed client targets

- Monitor the daily productivity of the Call Centre;
- Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI / hr and BI / hr per campaign with the aim of exceeding client's requirements, where relevant;
- Achieve the minimum total CC hours and average hours per SC;
- Ensure consistent improvement in performance in order to achieve & exceed BI targets ;
- Design and implement fit-for-purpose incentive campaigns and

Lead Senior Sales Leaders

- Allocation of campaigns to the Sales Teams;
- Assume accountability for the structure of the Sales Team and growth plans;
- Ensure rigorous and consistent Performance Management is conducted across Sales Teams;
- Alignment of coaching of the Sales Team;
- Motivate, instil and uphold the values of the client;






- Maintain a pipeline of future SSLs and SLs and ensure all are developed

Requirements and Skills :

- Matric
- Computer Literate
- FAIS compliant and a Key Individual (KI)
- Deep understanding of, and experience in managing large sales teams, preferably in call centre environment
- Good knowledge of call centre processes, procedures and reporting methods
- Understanding of all company policies and procedures
- Good managerial skills
- Excellent understanding of the business strategy
- Self-motivated
- Ability to cope well under pressure
- Interpersonal skills






- Excellent communication skills, verbal and written
- Good time management
- Strong leadership ability
- Able to constantly motivate the sales floor

▶️ CALL CENTRE SALES HEAD
🖊️ Edge Executive Search
📍 Johannesburg North