09 Oct
MASA Outsourcing
Johannesburg North
Reference: JHB002492-DN-1
Our client in the Automotive sector is looking for Customer Experience Manager
Key requirement
- Tertiary qualification will be beneficial
- Must have at least 3 years of senior management experience operating service at a business level
- Relevant certifications as need in a dealership environment
- Previous experience in the automotive industry
- Good knowledge of cars
- Ability to effectively manage 6 car deliveries per day
- Ability to develop and implement strategies, systems and processes
- Budget and operational management
- MS Office: Word, Excel, Powerpoint
- Industry related CRM packages
Key responsibility
- Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives
- Develop the customer experience blueprint for the business and per brand aligned to CI
- Develop and implement budgets, systems and process to drive service
- Effective supplier management with proper SLAs in place
- Succession planning and management
R500 000 - R600 000
▶️ Customer Experience Manager Johannesburg - North (Sandton / Midrand / Diepsloot)
🖊️ MASA Outsourcing
📍 Johannesburg North